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IT Technician I

Posting Details

Position Information

Who We Are

At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution.

Our competitive benefit packages are part of Gonzaga’s commitment to care for the whole person. Packages include medical, dental, vision, life insurance, disability insurance, flexible spending accounts, retirement, tuition benefits, and other University-provided benefits.

We also provide numerous resources which help bring balance to the complexities of work and personal life through our work/life and wellness programs.

Position Title IT Technician I
Department ITS Communication & Training Services
Classification Non-Exempt
Job Summary

The IT Support Center Technician position provides the University community with a single point of contact for the resolution of technology-related problems. This assistance includes problem definition, troubleshooting and working toward a solution either by telephone support in the IT Support Center or by the generation of an incident to dispatch appropriate technical staff into the field. Field responsibilities include the installation, configuration and maintenance of desktop computers used by faculty and staff as well as resolving problems with hardware, software and network connectivity. IT Support Center responsibilities also include the proactive monitoring of servers and network devices. This position requires working some weekend and evening hours.

Work Schedule
Hours per Week 40
Months per Year 12
Employment Status Regular
Temporary or Fixed-Term Assignment End Date
Total Rewards Depends on Experience
Essential Functions

IT Support Center
• Assist users with password and connectivity problems on all services including Windows OS, Mac OS X, Citrix, Banner (ERP system), Email, Blackboard, ZagNet and mobile devices.
• Assist users with installation, configuration, utilization, upgrade and resolution of problems related to operating system, utility, database, word processing, spreadsheet, email, web browsers, and similar software.
• Assist users with the installation and upgrade of all forms of computer hardware and associated peripherals.
• Assist users with network access. This support also includes remote access to campus network services.
• Perform routine maintenance and upgrades on supported equipment and software packages.
• Ensure all supported devices are at the latest approved security patch and OS version levels.
• Generate and prioritize incidents for all work including problems requiring onsite investigation. Route incidents to appropriate support personnel.
• Maintain proficiency in hardware and software used at Gonzaga.
• Assist faculty, staff, and administration in resolving problems with computing hardware and software, associated peripherals, and network connectivity.
• Install and configure supported software products including network support software.
• Image, install and configure replacement computing hardware.
• Provide operating system support in Windows OS and Macintosh OS.
• Provide application/software support for a variety of applications including Microsoft Office Professional, and other applications.
• Troubleshoot and resolve network connectivity issues.
• Provide pre-screening and assessment of equipment failures occurring under warranty or service contracts.
• Transportation of equipment to service/repair location.
• May assist in the maintenance and administration of supported computer labs.

Other Functions
Supervision Given/Received

Position reports to IT Support Center Manager.

Minimum Qualifications

• Two year degree in technology related field OR equivalent experience may substitute.
• Two years experience in installation, configuration and troubleshooting of desktop computers, as well as peripheral computer equipment in an enterprise environment.
• Experience in supporting Windows OS and Mac OS in an enterprise environment.
• Experience installing, configuring and supporting Microsoft Office Professional and Microsoft Outlook in an enterprise environment.
• Experience supporting computers operating in an enterprise network environment.
• Excellent verbal and written communication skills.
• Excellent customer service attitude and ability to work in a team environment.
• Ability to work effectively with diverse groups of people, including students, staff and faculty.

Desired Qualifications

• Bachelors Degree in Computer Science, MIS, or related field.
• Experience in an institution of higher learning environment.
• Experience providing centralized telephone-based technical support to end-users.
• Experience in troubleshooting network connectivity issues in an enterprise environment.

Physical Demands

• Ability to sit for extended periods of time.
• Ability to lift 15 pounds regularly / 75 pounds occasionally – usually lifting to waist level, some occasional overhead lifting.
• Mobility for installation of personal computers and peripheral equipment, including working underneath and around desks, PC’s and other office equipment and furniture campus wide.
• Ability to bend, kneel, stoop, reach and sit as needed for office work and computer installation.
• Wrist and hand movements required as needed for keyboarding.
• Ability to handle simultaneous tasks while working in a fast-paced environment.
• Ability to work extended or varied hours as needed to solve emergency network or PC problems or provide normal or extended support during busy periods of the year.
• Ability to be mobile campus wide for appropriate business needs.

Open Date 10/05/2017
Close Date 10/25/2017
Open Until Filled No
Application Review Begins On
Special Instructions to Applicants
EEO Statement

Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status.

Clery Statement

Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics

The safety of all members of the campus community is of vital concern to Gonzaga University. Information regarding crime prevention advice, the law enforcement authority of Campus Security, policies concerning the reporting of any crimes which occurred on the campus (and other specified locations), other security and safety-related policies, as well as the crime statistics for the most recent 3-year period may be found in the Campus Safety and Security Guide and Annual Fire Safety Report. The Gonzaga-In-Florence Safety & Security Guide is also available.

A paper copy of the Campus Safety & Security Guide and Annual Fire Safety Report or the Gonzaga-In-Florence Safety & Security Guide may be obtained by contacting the Student Development Office on main campus, College Hall 120. The Florence Guide may also be obtained on the Florence campus in room 105.

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a two year degree in technology related field OR equivalent experience may substitute?
    • Yes
    • No
  2. * Do you have two years of experience in installation, configuration and troubleshooting of desktop computers, as well as peripheral computer equipment in an enterprise environment?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents